Welcome, beautiful revolutionary! At Revolution Shop, we want you to love every purchase as much as you love that post-skincare glow. But if something isn’t quite right, our hassle-free return policy is here to save the day – faster than your favorite setting spray fixes makeup mishaps!
💖 The Revolution Promise
We accept returns and exchanges within 15 days of delivery for most items. Just make sure products are:
- Unused and in original packaging (as pristine as a new highlighter palette)
- Accompanied by proof of purchase (your order confirmation email works perfectly)
- Not part of our non-returnable items (see below)
🚀 How to Start Your Return/Exchange
- Contact our Beauty Squad at [email protected] within 15 days of delivery
- Include in your email:
- Your order number
- Product name(s) you’re returning/exchanging
- Reason for return (so we can improve our glow-giving game!)
- Whether you want a refund or exchange
- Wait for our reply with return instructions (we’re as quick as a 5-minute makeup routine!)
- Ship your package to our Albuquerque address (we’ll provide the details)
📦 Shipping Your Return
Return shipping costs are the customer’s responsibility (unless the item arrived damaged or incorrect – then we’ve got you covered like our full-coverage foundation!).
For exchanges, we’ll ship your new item as soon as we process your return – no extra shipping fees!
💳 Refund Information
Once we receive and inspect your return (with the same care we’d give a limited-edition product launch):
- Processing time: 3-5 business days
- Refund method: Original payment form (credit card, PayPal, etc.)
- When you’ll see it: Allow 5-10 business days for your bank to process (they’re not quite as speedy as our best-selling serum!)
📝 Return Request Template
Copy-paste this template and fill in the details to make your return request as easy as applying our one-swipe cheek tint:
Hello Revolution Beauty Squad!
I’d like to request a [return/exchange] for my order #[Your Order Number].
Product name: [Product Name] Reason: [Brief reason – e.g., wrong shade, arrived damaged, etc.]
[For exchanges:] I would like to exchange for: [Product Name + Shade/Variant if applicable] [For returns:] I would like a refund to my original payment method.
Please let me know next steps!
Stay glowing,
[Your Name] [Your Email Address] [Optional: Phone Number for faster contact]
🚫 Non-Returnable Items
To keep our community safe and fabulous, these items can’t be returned:
- Face + Body products that have been opened or used (for hygiene reasons – we protect your health like we protect your skin barrier!)
- Living + Gifts items marked as “Final Sale” (these are usually our deeply discounted treasures)
- Any product without its original packaging or seal
💌 Still Have Questions?
Our customer care team is ready to help at [email protected]. We’ll respond faster than our vitamin C serum brightens your complexion!
Remember beautiful – your satisfaction is as important to us as that perfect makeup application. Now go forth and glow!